Intracon Support Services

Support for Print Solutions

Intracon provides consulting, implementation and troubleshooting services for various Printing Software Solutions from many different vendors.

Via Intracon’ s Support Ticket System, you can open a Support Ticket for requesting help from our technical experts. Further you can use the Support Ticket System for requesting a quote or proposal for a solution around printing and imaging equipment in the area of fleet management, printer fleet assessment, solution implementation, printer driver vending services, mobile printing, print server migration, secure printing environments and many more.

Support & Maintenance Packs

  • If you have purchased a software solution from Intracon, you have received a Support & Maintenance Pack, by this you receive support services as agreed in the corresponding Service Level Agreement (SLA).

Support ticket vouchers

  • With our support ticket vouchers, Intracon offers technical 2nd and 3rd level support
  • You receive direct access to the technical know-how and the experience of our experts
  • Our specialists configure and conceive solutions for your individual requirements
  • As a rule, treatment is until the following business day (NBD – Next business Day)
  • The tickets can be also used for maintenance, for root cause analysis and diagnosis of malfunctioning, including remote support
  • For ordering Support Tickets Vouchers please contact us via phone, email or simply send a fax by using this order form
  • Service times 5x7xNBD (Next business Day)
  • One ticket corresponds to 30 minutes of phone support

Service Hotline

  • 5 days in the week, Monday through Friday from 9:00 am – 5:00 pm (Germany time zone, except for bank holidays)
  • Direct accessibility, or callback within 48 hours
  • Open a Support Ticket now
  • Fax number for ordering Support ticket vouchers: +49 6172 38841-0
  • Email for Support inquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Download link for the Remote Support App of Intracon
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